Tough day today at Leicester, I was carrying out training for Lifecycle and specifically two new Lifetime users. That wasn’t the issue, their line manager (Diane) was involved and she’s quite a high profile at the company so I knew I would be under scrutiny and that was certainly the case. I was put on the spot quite a bit and contradicted on a couple of time with information I was passing on. I actually didn’t mind it because it was useful to see it from a ‘proper’ users perspective and what as a management team they’re expecting users to be doing so I was learning at the same time, it certain didn’t put my back up, just made me a little embarrassed that my knowledge wasn’t as hot as it should have been – action points added to my training list already!!
With all of Diane’s input the session lasted longer than planned but that was fine, it was good, but I didn’t feel a little deflated by the end and with the new that Russell is taking on a more sales/training role I was feeling the ground beneath my feet becoming a little unstable…until I left that is…
First Russell came in to explain further the role he’s likely to pursue and apparently when Carlos asked him if he felt he was comfortable to do the sort of training presentation and role that I do Russell replied ‘No way’, and Carlos apparently said, ‘I agree, Julian is different class!’ – so that was pleasing to hear!
I worked late on some other work and as I was leaving at 6.30pm I popped my head around Diane’s door to say thanks and we got talking for 10 minutes or so to get to know each other and she was really quite complimentary saying about my patience, delivery and knowledge (being better than Julie’s) – I was taken aback, I was expecting a much more punishing report to go back to Carlos!!
Although she did comment that I sound a lot posher that Jim!
So that was all very pleasing and a nice turnaround to the day when I wasn’t feeling so tip top.
Got home late as a result and didn’t do too much in the evening
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